Carers’ experiences of hospital discharge - Summer 2021

Report - 10 September 2021

Our report explores the impact of hospital admission and discharge on the wellbeing and outcomes of patients and their carers between Summer 2020 and late Spring 2021

This joing project with Action for Carers Surrey was undertaken to investigate the experience of Discharge to Assess from the perspective of the carers of those admitted to hospital.

Key findings

  • Poor communication between ward and carers
  • Carers unable to communicate a patient’s baseline to those providing treatment or arranging discharge
  • Contradictory, confusing information
  • Poor levels of inclusion in post-discharge planning with carers not prepared for discharge
  • Poor post-discharge signposting and support.

“They didn’t tell us he’d fractured his pubic bone – we only found out when he came home. We had no idea what this would mean…we assumed he’d had a stroke.”
 

Spelthorne participant

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Carers’ experiences of hospital discharge - Summer 2021
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It’s also the place to share your experiences of health and social care. Whether it’s good or bad, big or small, we welcome your feedback and act on it to help improve care where you live.

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