Insight bulletin- August 2024
Our latest Insight bulletin highlights the key themes we’ve been hearing about recently, as well as providing information about how we share our insight and our future events. This month we also highlight our latest quarterly impact report, our social care report ‘Who can help me plan for my future as an older person? – June -2024‘ and our report ‘What we’re hearing about urgent and emergency pathways – July 2024‘ and a shout out to complete/promote the national Healthwatch eye care survey.
This month’s bulletin focusses on 5 key areas:
- Thanks and praise
- Secondary care: communication can lack clarity and compassion
- Primary care: GP access (and communication around it) a continuing issue
- Spotlight on urgent and emergency care services: drivers and barriers
- Spotlight on social care: the self-funder’s journey.
In this report
- 38% of the feedback relates to GP practices
- 32% of the feedback relates to hospitals.
Downloads
File download
Insight bulletin- August 2024 (pdf)
Insight bulletin- August 2024 (word)
“I have been trying to book a doctor’s appointment for the last two weeks. I have tried using the online form and through my NHS app and every time it says they have reached capacity for the form and to try another day. I have tried early mornings, afternoons, evenings, all times and get the same response. I called the practice on Friday and was told receptionist don’t book appointments anymore and have to use the form. I explained I’ve tried and the receptionist said I have to keep trying.”
