What we're hearing about Surrey Heath- February 2024
This report provides insights into local people’s views on, and experiences with, health and social care services in Surrey Heath. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk
The themes that we’re highlighting in this report are:
- Access to General Practice- What’s working well and what can be better
- Ways to improve support to carers
- Mental health needs not being fully met
- The importance of support in the community
- Hospital care – sharing feedback and waiting lists.
We made the following recommendations:
- Encourage local service staff to “think carer” as outlined in the report by the independent Giving Carers a Voice service ‘Identifying as a carer.’
- Review ways to work with local community groups to encourage the successful use of the NHS App.
- Provide clear, regular updates to those waiting to receive care.
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What we're hearing about Surrey Heath- February 2024 (pdf)
What we're hearing about Surrey Heath- February 2024 (word)
“I think the process is improving. I called and made an appointment, I’m not digitally savvy and I think it’s simpler to speak to someone. I was called back by a GP…To have that call was extremely reassuring to me.”
