Deaf Awareness Week
Sadly, we still hear from people that their needs are not met when attending NHS or social care appointments or facilities.
“I have repeatedly requested that my GP practice provide an alternative way for deaf patients like myself to contact the practice, for example, through a video relay service using British Sign Language or by email.”
Our 2 recent reports “Closing the gap” and “What we’re hearing about accessible information and reasonable adjustments” have highlighted continuing concerns and have been raised at a local, regional and national level.
We have also used this research to submit evidence to NHS England for their analysis of the impact of making the Accessible Information Standard mandatory.
We recently joined forces with Sight for Surrey and Surrey Coalition to write to MPs regarding the lack of hearing loop provision/understanding in local pharmacies – even more important as more is being expected of pharmacies. 5 MPs have responded and have raised the issue with the Department of Health and Social Care, the Health Minister and the General Pharmaceutical Council.
But the more we hear, the more we can continue to raise awareness and concerns.
What’s your experience of health and social care services?
Please contact us.
