NHS admin - what are we hearing?
In the recent report by Healthwatch England, The King's Fund and National Voices - two thirds of patients and carers experience NHS admin problems.
In Surrey, when we hear from local people, they often praise the clinical care they receive, but we hear from many where issues with administrative processes can have a very real impact on their emotional and physical health. Poor communication and disjointed services often add to the problem.
“Everything is such a fight. I feel [one part of the] system doesn’t know what the other is doing.”
It’s something we’ve reported on a lot, most recently in our September 2025 Insight bulletin.
You can also read more on the Healthwatch England website: Two-thirds of patients and carers experience NHS admin problems
Have you been affected by administration issues in Surrey? We’d love to hear from you if you have.
