A man wearing a black shirt and NHS lanyard speaking to another gentleman. Text reads Maximising learning from complaints. What can we learn from Surrey Independent Health Complaints Advocacy (IHCA) Service? December 2022. In the bottom right hand corner is the Healthwatch Surrey logo.

Maximising the learning from complaints

This report looks in depth at the Independent Health Complaints Advocacy service and shares our findings to suggest best practice relating to complaints, including recommendations and suggested opportunities for further learning.
Report