News and reports

This report analyses the feedback we have received from across Surrey – via our Helpdesk or website or from our community engagements – relating to the online journey into general practice. We have been particularly interested in the usability and accessibility of GP practice websites and to what extent this is in line with the guidance produced by NHS England in their Delivery Plan for Recovering Access to Primary Care.

Our latest Insight bulletin references a King’s Fund article, highlighting the importance of listening to people’s experiences. It also highlights the key themes we’ve heard throughout January 2024 as well as providing information about how we share our insight and our future engagement sessions.

Our report following our engagement session at East Surrey Hospital, highlighting what we heard from patients, families and carers. The hospital’s response is included on the report detail page.

Our report following our engagement session at Frimley Park Hospital, highlighting what we heard from patients, families and carers. The hospital’s response is included on the report detail page.

Our Enter and View visits to care homes are one way we can gather information about services and collect views of service users, their carers and relatives, as well as staff. Following our visits we make recommendations to the service provider based on the feedback we have received.

This report looks in depth at the Independent Health Complaints Advocacy service and shares our findings to suggest best practice relating to complaints, including recommendations and suggested opportunities for further learning.

The number of people waiting for hospital appointments or treatment has been growing since 2009, and the pandemic has resulted in many more people having their operations, treatment and appointments cancelled or delayed. In Surrey approximately 100,000 people are currently waiting for hospital treatment and this figure is not expected to start falling until 2024. Healthwatch Surrey ran this research to provide insight that will enable services to support those waiting and minimise the harm of long waits.