News and reports

Our report into patient experiences of urgent and emergency pathways, following our visits to Frimley Park Hospital’s A & E and Aldershot Urgent Care Centre.

This report highlights our findings regarding the information people might require when considering self funding future care.

This report highlights our major impacts throughout our first quarter of 2024/25 (April to June 2024). The report looks at how our information and signposting service helped local residents, how we delivered on our 4 thematic priorities (primary care, mental health, social care and the involvement of people), how we made a difference at a system level and ways in which we involved local people in health and social care between April and June 2024.

Following on from previous summaries about what we’re hearing about NHS dentistry, we have looked at what we’ve heard from June 2023 – May 2024.

This report provides insights into local people’s views on, and experiences with, health and social care services in Guildford and Waverley. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between November 2023 and April 2024.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently, as well as providing information about how we share our insight and our future events. This month we also highlight our Annual report ‘The value of listening’.

A summary regarding what we’re hearing about pharmacy closures and the impact on local residents in 3 areas of Surrey.

429 people completed our survey, either online or via a paper copy, or spoke to us directly.

Results and recommendations following our survey regarding pharmacy closures in Cranleigh and Burpham and Merrow areas and their impact on local residents.

Results and recommendations following our survey regarding pharmacy closures in local areas and their impact on local residents.

After receiving feedback from some patients about Glenlyn Medical Centre and in conjunction with the practice, we visited in February 2024 to learn more from patients. We also ran a survey for local residents to complete to tell us their experiences of being a patient at the practice.

Having analysed the feedback, we then identified a number of areas that could be improved.

Our latest Insight bulletin highlights the key themes we’ve heard throughout May 2024 as well as providing information about how we share our insight and our future engagement sessions. This month we also highlight a new survey that we are currently running to gauge local people’s views and provides an update on our GP and pharmacy survey.

Our work plan details our planned activites and outcomes for each of our key priority areas and our thematic priorities throughout 2024 – 2025.