The image shows 2 boxes, one contains a icon of a report, the other an icon of speech bubbles

Insight bulletin - August 2026

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our latest news and opportunities to get involved.
Report
Photo of inside someone's home. One person is sitting down holding elbow style crutches. Another person is standing up holding something in her right hand (a broom or mop handle?) and leaning on the counter. They are talking to each other.

Adult Social care a year in review - July 2026

This report highlights what we have been hearing from people about adult social care over the last year. With social care very much a headline at the moment, our report highlights some of the current issues local people are experiencing.
Report
Photo of a person laying in a hospital bed looking out of the window

Planned patient care

The NHS has recently published new standards for what patients and carers should expect when they are referred for planned (non-urgent) NHS care in England.
News
Photo of a hospital pull up banner which says 'Please tell s how we're doing today. In front of it is a screen where you can provide feedback - it is showing a row of circles with facila expreseesions on them - coloured in a range from green to red.

Hearing every voice - June 2026

Our review about how accessible the NHS complaints and feedback mechanisms are in Surrey and what might reduce barriers for people who have additional needs in being able to have their voices heard by NHS providers.
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In the centre of the image are the words: The Health Bill Committee - What are they hearing? What are we saying? #ProtectIndependentVoice. In the topright hand corner is a graphic of a committee (people sitting around a large table with one person at the end of the table).

The Health Bill Committee - What are we saying?

The Health Bill has now reached Committee stage, where proposals to abolish local Healthwatch are being examined in detail. This article outlines what they have been hearing and adds some of our own narrative.
News
Inside a pale blue border is a quote from the Ockenden review into maternity services at Nottingham University Hospitals NHS Trust - “A persistent failure to listen to and believe mothers and fathers and a corresponding failure to investage, and therefore learn from, mistakes.”

Following the Ockenden review

Our thoughts are with the families whose devastating experiences have shaped the Ockenden review into maternity services at Nottingham University Hospitals NHS Trust, published yesterday.
News
Icons of a GP looking at a screen, a phobe showing the NHS App, a laptop and a square with the letters AI in it and different lines coming from it.

Bridging the digital divide - summary report - June 2026

Following the publication of Government guidance in October 2025 requiring GP practices to keep their online forms open during operating hours we revisit our previous work about digital access to GP services and the use of AI to note any changes in people's experiences or views.
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