What we’re hearing about waiting for care – May 2025


This latest report aims to provide an update on what waiting for treatment is like for people in Surrey, as, despite progress being made to reduce the time people wait, many are still experiencing a difficult wait which is significantly impacting their lives.

06/06/2025
By
Involvement of people

What we’re hearing:

  • Better support still needed while waiting
  • Emotional toll waiting can take
  • Waiting times still at unacceptable levels.
What we’re hearing about waiting for care - May 2025 (pdf) Download File (pdf 215.42 KB)
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No one has reached out to me to give me updates or insights. I feel so overwhelmed at points and my mental health is really at rock bottom. More needs to be done for patients!

Related Reports

Waiting for hospital care

In Surrey around 100,000 people are currently waiting for hospital treatment and this figure is not expected to start falling until 2024. Along with neighbouring local Healthwatch, we developed a questionnaire to hear the experiences of those who are waiting for hospital care.

This report details our key findings and provides insight that will enable services to support those waiting and minimise the harm of long waits.

The second report provides details of the 4 responses we received from the 4 main hospitals in Surrey Heartlands. This report will also be shared, including to the Healthwatch England library and with Surrey Heartlands Joint Intelligence Group (JIG).

 

Involvement of people
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