A video summary of our findings and hospital responses to our Involvement of people – feedback in hospitals reports.

Involvement of people

Through July – December 2023, we spoke to 99 people in 6 Surrey Hospitals. We wanted to understand how effectively each hospital was listening and acting on patient feedback; to improve patients understanding and awareness of how to share feedback; to understand barriers and enablers to patients giving feedback, and to provide the hospitals with suggestions about what can be improved.

Each NHS Hospital trust received a personalised report with recommendations. These reports and the hospital responses are available on the Involvement of people section of our reports page.

Following this, we have summarised the report findings and our responses in a video report, available on YouTube- https://youtu.be/vV_P3-M2c-Y.