Work plan- 2024_2025

This report highlights our major impacts throughout our first quarter of 2025/26 (April to June 2025). This quarter 989 people shared their experiences with us. Our work covered a wide range of health and social care, including children’s eye care, mental health in prisons, sexual health, domestic abuse and patient transport to and from hospitals. The report also highlights the support provided to individuals through our Helpdesk and Independent Health Complaints Advocacy Service.

Our 2024 – 2025 annual report ‘Unlocking the power of people‑driven care’ highlights our impact throughout the year supported by our volunteers, with the lived experience of Surrey residents being the driver of our work.

Our short video also captures the key highlights.