Quarterly impact report- Quarter 3 (October- December 2023)

Report - 6 February 2024

This report highlights our major impacts throughout the third quarter of 2023/24 (October to December 2023). It focusses on our priority areas including information and signposting, access to primary care, mental health, social care, involvement of people and tackling health inequalities.

This report highlights our impact throughout the second quarter of 2023-24.

This quarter:

105 people have been supported through our Helpdesk

100 people supported by our Independent Health Complaints Advocacy Service

463 hours have been provided by our volunteers

612 people receive our monthly Insight bulletin.

Our updates include:

  • Connecting communities with support
  • Making every contact count
  • Primary care: Supporting the use of the NHS App
  • Mental health: Shaping a positive listening culture
  • Social care: Ensuring people have the opportunities to feedback regarding care home closures
  • Involvement of people: Hospital responses to our reports about patient awareness of feedback opportunities.

Our report also includes the impact of our Helpdesk, our Advocacy service and our collaborative work with our system and community partners.

Downloads

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Quarterly impact report- Quarter 3 (October-December 2023) (pdf)
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Quarterly impact report- Quarter 3 (October-December 2023) (word)
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"I found working with you very enlightening and you kept identifying people who wanted health or wellbeing checks. That young man was very appreciative of everything you had discussed with him and in the end he felt supported. Love the work being done by Healthwatch Surrey, would love to see you all in action more.” Alliance for Better Care

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