Access has transformed during the pandemic, initially driven by

  • Reduced provision as healthcare capacity was pivoted to respond to the impact and risks of Covid
  • The rise of remote consultation to replace risky face to face contact

Over the past year changes in access have been one of the topics we have heard about from people most often. Experience has been varied – positive, negative, and neutral. It is an issue of both hope and concern across the system, and providers are hungry to unlock the full potential of the opportunity for transformation. However, we know that some opportunities are more to the benefit of providers than service users. It is important that the service user voice is not lost in the development process.