Jasmine House Enter and View Report – April 2025

Enter and View is one way in which Healthwatch Surrey can observe and report on how services are being run and collect the views of service users and their carers and relatives, as well as staff. Enter and View Policy – Healthwatch Surrey.

We were asked to carry out this Enter and View visit by the learning disability management team at Surrey and Borders Partnership NHS Foundation Trust (SABP). As well as giving people an opportunity to share their views of Ashmount with an independent body, SABP were also keen to find out whether people are aware of feedback mechanisms – an important way to ensure people with learning disabilities and their families have a say in how services are run.

We visited in March 2025 and spoke to the home manager, the service manager, 1 of the individuals and 5 family members. We left paper copies of a survey and asked the manager to send the survey to the family members who were not present to get their impressions of the service.

Recommendations

Following the visit to Jasmine House we made the following 5 recommendations:

• For SABP to review decorating schedule and contract. Last minute changes for services, especially those caring for autistic people, can be very disruptive and the service looked quite ‘clinical’ as all homely features had been temporarily removed.
• For commissioning authorities to review the provision of transport to and from the placement to ensure minimal distress for people using the service.
• Although those people using the service are often doing activities outside the service it was felt that work could be done to develop the small garden to be more user friendly and reflect the rest of the unit.
• We were told that the service was not open every day due to variability in demand. Based on the extremely positive feedback we have received SABP might consider how they could make other families aware of the service.
• Consider discussing long term plans with families to plan for when they are no longer able to be primary carers for their children.

The service’s response to these recommendations can be found at the end of our report.