Our 2024 – 2025 annual report ‘Unlocking the power of people‑driven care’ highlights our impact throughout the year supported by our volunteers, with the lived experience of Surrey residents being the driver of our work.
27/06/2025
Access to primary care
Information and advice
Involvement of people
Mental health
Performance reports
Social care
Through 2024 – 2025, 2187 Surrey residents shared their experiences about health and social care with us and 424 people came to our Helpdesk for advice and information on topics such as complaints procedures, social care funding, accessing GP practices and mental health support.
Read our report to find out more about how our work contributed to:
- Reshaping the approach to co-production within a Trust
- Improving information on GP practice websites locally
- Raising awareness of the Accessible Information Standard through a system wide working group and sharing lived experience through a video
- Improving pharmacy access for those with a hearing impairment
- Ensuring carers are recognised and well supported
- Improving the outpatient experience for our neurodivergent population
- Strengthening the voice of local people by working with VCSE partners and enhancing wider collaboration
- Significant changes to the assessment criteria used by the Surrey Pharmaceutical Needs Assessment Steering group
- Surrey County Council’s communications strategy regarding the journey of people who self fund care homes.
| Healthwatch Surrey Annual report 2024 - 2025 | Download File (pdf 1.35 MB) |
