In Surrey around 100,000 people are currently waiting for hospital treatment and this figure is not expected to start falling until 2024. Along with neighbouring local Healthwatch, we developed a questionnaire to hear the experiences of those who are waiting for hospital care.
This report details our key findings and provides insight that will enable services to support those waiting and minimise the harm of long waits.
The second report provides details of the 4 responses we received from the 4 main hospitals in Surrey Heartlands. This report will also be shared, including to the Healthwatch England library and with Surrey Heartlands Joint Intelligence Group (JIG).
Following this report, we requested responses from each of the 4 main hospitals within Surrey Heartlands. We have now received all 4 responses and have brought these together. This will also be shared, including to the Healthwatch England library and with Surrey Heartlands Joint Intelligence Group (JIG).
Patients are crying out for regular, proactive, individualised updates or reassurance, however brief. Following our report and the responses, we hope to see more initiatives aimed to meet this need in the future.
| Thematic Priority Report - Waiting for hospital care (pdf) | Download File (pdf 657.57 KB) |
| Waiting for hospital care - responses report (pdf) | Download File (pdf 132.07 KB) |