Insight bulletin January 2024

Report - 11 January 2024

Our latest Insight bulletin references a King’s Fund article, highlighting the importance of listening to people’s experiences. It also highlights the key themes we’ve heard throughout January 2024 as well as providing information about how we share our insight and our future engagement sessions.

The themes that we have been hearing about are:

  • Positive about the quality of care
  • Less positive about communication
  • Digital hiccups causing problems
  • Concerns with medical records
  • Capacity to care.

Downloads

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Insight bulletin- January 2024 (pdf)
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Insight bulletin- January 2024 (word)
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“Listening to a patient or carer is not a ‘nice to have’ – it is part of the fundamentals of delivering not only care with dignity and respect but also high-quality safe and effective care.” Kings Fund, 2023

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