We are recruiting: Information and Advice Officer

We are looking for a proactive, self-motivated individual with excellent attention to detail to join our team as an Information and Advice Officer. We are particularly interested in applications from people with a good understanding of, lived experience, or a background in social care, to help boost the expertise in our team.

Deadline to apply: Wednesday 17th April (5pm)

As our Information and Advice Officer you will be an integral part of the Healthwatch Surrey team by:

• Helping staff our telephone Helpdesk service, responding to phone and email enquiries providing information and advice to Surrey residents about accessing NHS and social care services in Surrey.
• Identifying needs and trends in the queries that come into our Helpdesk, listening to people’s needs, and using that insight to work with NHS and social care to improve their information and communications to residents.
• Building relationships with NHS and social care providers in Surrey in order to escalate individual concerns and get people the help they need and following up to achieve outcomes.
• Providing administrative support to our Local Healthwatch Advisory Group and staff team
• Organising meetings with NHS and social care commissioners and providers so that we can share our insight with them.
• Promoting Healthwatch’s services and the value we add.

You will need to have experience working within the Surrey and have knowledge of local NHS and social care; excellent at talking to people; caring and curious about their experiences; have good attention to detail and be confident to be the face of Healthwatch Surrey in meetings to help amplify voices.

For further details about the post and how to apply, please visit our Work with us page.