Healthwatch Surrey is an independent organisation that gives the people of Surrey a voice to improve and shape services, and helps them get the best out of health and social care services.

In June Healthwatch Surrey published ‘My GP journey’ that explores the experiences of 120 seldom heard groups visiting their GP.

The report shows that most people were happy overall with the care they received from their GP and this is celebrated in our report and local media. However, there were common frustrations relating to problems with communication and telephone booking systems, physical access to the surgery and the lack of continuity of care for people with long term conditions. Examples of these can be found in this report.

Local Healthwatch have a statutory power under the Health and Social Care Act 2012 to make recommendations which must be responded to. This supports our ability to amplify the voice of local people. Healthwatch Surrey has made a number of recommendations within this report which are linked to the key themes and findings identified during the project.

On behalf of people in Surrey, we are today requesting your formal response to the report and recommendations.

To view the report please click here.

The relevant survey for your completion can be found by clicking here.

Please complete your response online or by post by Friday 28th July 2017.

We will be publishing responses in full to inform the public as part of an Impact Report in the autumn. On behalf of the people in Surrey its important that we get as many responses as possible and we strongly encourage you to respond. Local Healthwatch do have the right to publish the names of services who do not respond to the views and experiences of the people in Surrey.

For any questions, please visit our contact us page.

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