Help ambulance service shape patient experience strategy

9th July 2019

South East Coast Ambulance Service (SECAmb) is inviting people to help shape a new Patient Experience Strategy.

The Trust is keen to ensure it further develops its service to be responsive and tailored to patient needs and wants people to tell them what matters most to them in relation to their experience of NHS services.

People are invited to take a few moments to complete a short questionnaire, via this link.

The responses will help guide the strategy which will be delivered over the next five years.

The Trust is also planning on holding three engagement events where those attending will be asked for more in-depth feedback on how SECAmb can improve patient experience.

The meetings will be held at the following locations:

  •  Monday 15th July: Gatwick Holiday Inn, 9:30am – 1pm
  •  Tuesday 23rd July: Maidstone Hilton, 9:30am – 1pm
  •  Friday 2nd August: Guildford Holiday Inn, 9:30am – 1pm

Places are limited and will be available on a first come, first serve basis. Anyone interested in attending or finding out more can express their interest in the questionnaire.

To request a paper copy of the questionnaire, please contact the Trust’s patient experience team on 0300 123 0999. Completed copies can be returned free of charge.

The questionnaire will be available until Friday 2nd August.