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Advice and Information

A young girl is leaning on a climbing frame in an outside playground. She is smiling at the camera and is wearing glasses.

Sight (eye) tests for children and young people

Information on this page:
• How do I book a sight test for my child?
• My child is neurodiverse/has additional needs, how do I access a sight test that accommodates their needs?
• Is there any financial support available to help to pay for the test or glasses if they are needed?
• Reasons why I might need to book a sight test sooner than their 2 year check
• How can I feed back about the service we received?
26 September 2025

Understanding healthcare

The range of organisations, services and bodies which form the National Health Service (NHS) can make the health system in England a confusing one. Healthwatch Surrey exist to provide information and advice to the residents of Surrey on how to access healthcare – and to signpost to the relevant parts of the system – to hopefully make things a little clearer.
22 August 2025

Understanding social care

Many people think we help only with issues relating to health, but if you have concerns about social care services and need assistance or advice, Healthwatch Surrey are here for you.
22 August 2025

Understanding GP practices

GP practices are the ‘front door’ to the NHS – this means they are often the first place a person may visit when they have a health care need or are seeking advice regarding a health matter.
22 August 2025

Urgent and emergency care – NHS

Both urgent and emergency care services play an important role in ensuring patients receive the right care, from the right person, at the right time. But knowing exactly what these services do, which one you need and how to use them can be confusing.
22 August 2025

Dentistry – NHS

Finding an NHS dentist can be challenging, as dental practices do not keep registered patient lists in the same way GP surgeries do. Healthwatch Surrey are here to provide information and signposting to help you understand your options, from finding a local dentist to knowing what to do if you need urgent or community dental care.
22 August 2025

Eye health and optometry

It is recommended that everyone should get their eyes tested at least every 2 years. These tests identify if people need glasses but also help to detect any early signs of eye disease.
22 August 2025

Further help for understanding healthcare

At Healthwatch Surrey we are keen that everyone can get the health services they need.
22 August 2025

Feedback and complaints

You can provide feedback about health and care services to us. Healthwatch Surrey champions the voice of local people to shape, improve and get the best from NHS, health and social care services. We are independent and have statutory powers to make sure decision makers listen to the experiences of local people.
22 August 2025

Support to make a complaint about an NHS service (Advocacy)

Making a complaint about an NHS service can feel daunting, but free and independent support is available.
22 August 2025
A flowchart showing the different advocacy services available in Surrey (details provided in webpage text).

Advocacy services in Surrey

Advocacy services aim to ensure that if you find it difficult - for any reason - to have your voice heard about a decision that affects you, an advocate can support and represent you.
22 August 2025

Carers information

Detailing services available for carers within Surrey.
22 August 2025

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