Person centred care – activities

The experiences and stories collected by Healthwatch Surrey show that care home services in Surrey have a higher proportion of negative experiences than many other services and these services have been found to be comparatively worse than the rest of England(1).

During 2016, Healthwatch Surrey made it their priority to ‘amplify the voice of the care home resident’ and agreed that they could add value and support improvements by focusing on activity-based care.

A team of Authorised Representatives were trained and, using statutory Enter & View powers, they visited 25 care homes interviewing staff, residents and in some cases family and visitors.

A report ‘My Way, Every Day‘ was later published identifying common findings and themes identified during these visits.

The individual provider reports can be downloaded below.

  1. Source: Care Quality Commission

Abbey Chase Nursing Home

Date: 23rd September 2016
Time: 1:45pm- 4:15pm
Authorised Representatives: Alan Walsh, Gareth Jones & Angus Paton

Albury House Care Home

Date: 23 September 2016
Time: 9.30am – 12pm
Authorised Representatives: Alan Walsh, Jason Vaughan and Jane Owens

Alvington House Care Home

Date: 4th October 2016
Time: 2pm – 4pm
Authorised Representatives: Alan Walsh, Gareth Jones & Jane Owens

Arbrook House Nursing Home

Date: 14 September 2016
Time: 9.30am – 1pm
Authorised Representatives: Alan Walsh, Mary Probert & Janice Turner

Ashton Manor Nursing Home

Date: 18th October 2016
Time: 2pm-4pm
Authorised Representatives: Alan Walsh, Jason Vaughan & Jade Parkes

Brownscombe House Nursing & Residential Home

Date: 28th October 2016
Time: 2pm- 4:15pm
Authorised Representatives: Alan Walsh, Jill Bowman & Angus Paton

Cherrydale

Date: 7th November 2016
Time: 9:45am- 12pm
Authorised Representatives: Alan Walsh, Gareth Jones & Angus Paton

Elizabeth Court Care Home

Date: 8th November 2016
Time: 2pm- 4:15pm
Authorised Representatives: Alan Walsh, Jill Bowman & Lauren ter Kuile

Glebe House Care Home

Date: 27th October 2016
Time: 9:30am- 12pm
Authorised Representatives: Alan Walsh, Jason Vaughan & Lauren ter Kuile

Holly Lodge Nursing Home

Date: 7th November 2016
Time: 2pm-4:15pm
Authorised Representatives: Alan Walsh, Jason Vaughan, Gareth Jones & Jade Parkes

Keswick Care Home

Date: 5th October 2016
Time: 1:45pm- 4pm
Authorised Representatives: Alan Walsh, Gareth Jones & Janice Turner

La Luz Residential Home

Date: 17th October 2016
Time: 9:30am- 11:15am
Authorised Representatives: Alan Walsh, Angus Paton & Jane Owens

Limegrove Care Home

Date: 21st September 2016
Time: 9:30am- 12:15pm
Authorised Representatives: Alan Walsh, Mary Probert & Janice Turner

Malmesbury House Care Home

Date: 14 September 2016
Time: 1.45pm – 4.15pm
Authorised Representatives: Alan Walsh, Janice Turner and Jane Owens

Princess Christian Residential & Nursing Care Home

Date: 13th September 2016
Time: 2pm- 4:15pm
Authorised Representatives: Alan Walsh, Jill Bowman & Jason Vaughan

Signature Moorlands Lodge Care Home

Date: 13 September 2016
Time: 9.45am – 12pm
Authorised Representatives: Alan Walsh, Jill Bowman & Gareth Jones

Sheerwater House Nursing Home

Date: 22 September 2016
Time: 1.45pm – 4.15pm
Authorised Representatives: Alan Walsh, Jill Bowman & Jason Vaughn

Smallbrook Care Home

Date: 13th September 2016
Time: 9:45am- 12:30pm
Authorised Representatives: Alan Walsh, Janice Turner & Milly Bizimana

Southlands Rest Home

Date: 8th November 2016
Time: 9:45am- 12pm
Authorised Representatives: Alan Walsh & Jane Owens

Sunrise Operations Bagshott II Limited

Date: 18 October 2016
Time: 9.30am – 12.30pm
Authorised Representatives: Alan Walsh, Jason Vaughn, Jade Parkes & Matthew Parris

Surrey Heights

Date: 28th October 2016
Time: 9:45am- 12pm
Authorised Representatives: Alan Walsh, Jill Bowman & Jane Owens

The Epsom Beaumont

Date: 17th October 2016
Time: 2pm- 4pm
Authorised Representatives: Alan Walsh, Jason Vaughan, Jane Owens & Lauren ter Kuile

The Pantiles Care Home Limited

Date: 14th November 2016
Time: 9:45am- 12:30pm
Authorised Representatives: Alan Walsh, Jade Parkes & Angus Paton

Wey Valley House

Date: 13 September 2016
Time: 1.15pm – 4.15pm
Authorised Representatives: Alan Walsh, Gareth Jones & Lauren ter Kuile

Whiteley Village Nursing Home

Date: 22nd September 2016
Time: 9:30am- 12:15pm
Authorised Representatives: Alan Walsh, Jill Bowman and Angus Paton