The experiences and stories collected by Healthwatch Surrey show that care home services in Surrey have a higher proportion of negative experiences than many other services and these services have been found to be comparatively worse than the rest of England(1).

During 2016, Healthwatch Surrey made it their priority to ‘amplify the voice of the care home resident’ and agreed that they could add value and support improvements by focusing on activity-based care.

A team of Authorised Representatives were trained and, using statutory Enter & View powers, they visited 25 care homes interviewing staff, residents and in some cases family and visitors.

A report ‘My Way, Every Day‘ was later published identifying common findings and themes identified during these visits.

The individual provider reports can be downloaded below.

  1. Source: Care Quality Commission