Wingham Court Care Centre, Claygate, rated as Inadequate by CQC

3rd February 2015

The Care Quality Commission (CQC) has told Bupa Care Homes (AKW) Limited that it must make urgent improvements at Wingham Court Care Centre, Claygate, Surrey, or face further enforcement action.
During an unannounced inspection in November, inspectors found that the home in Oaken Lane was failing to provide care which was safe, effective, caring, responsive to people’s needs, or well led. As a result of the inspection, the provider was issued with two warning notices.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Wingham Court Care Centre has been rated as Inadequate.

A full report from the inspection has been published on the CQC website:

The report identifies a number of areas in which improvements were required, including:
• There were not always enough staff on duty to meet people’s personal care needs in a timely way, if at all.
• People were not always given their medicine on time, and were sometimes woken late at night to receive it.
• There were times when people were left alone for long periods without any interaction from staff, although people felt that staff treated them with dignity and respect. While some activities were available, there were not enough activities provided for people which were specific to their needs.
• Some areas of the home were not clean which created a risk of cross infection.
• People did not always feel that staff understood their care needs. One person said that they felt that staff did not understand their specific health needs, although people had access to other health care professionals as and when they required it.

Adrian Hughes, CQC’s Deputy Chief Inspector of Adult Social Care in the south, said:

“Our inspection of Wingham Court Care Centre found that the people living there did not consistently receive the service they should expect, safe, effective, caring, responsive to their needs and well led.

“It is simply not acceptable that there were insufficient staff available to support the people living in the home. For people who rely on others for support it is important that their medication is provided on time, staff understand their specific needs, and that the place in which they live is clean and well cared for.

“At our recent inspection we identified serious concerns in a number of areas, and expect the provider Bupa Care Homes (AKW) Limited to take urgent action to fix the problems we saw.

“We will follow up on the action we have required the provider to take and will take further action if they have not.”