Weybridge fire: Statement on behalf of North West Surrey CCG, CSH Surrey and Ashford & St Peter’s Hospitals following the fire at Weybridge Hospital and Walk-in Centre

12th July 2017

Health partners are working closely together to ensure continuity of care for patients affected by the current closure of Weybridge Hospital which includes GP services, the Walk-in Centre, as well as some other services such as X-ray and physiotherapy.

The CCG is supporting the two GP practices affected, Church Street and Rowan Tree, to divert their telephone lines to a temporary number for urgent calls.  We would urge patients to use alternative services wherever appropriate, such as NHS 111, speaking to your local pharmacist or attending the Walk-in Centres at Woking or Ashford.  Please do not attend A and E unless absolutely necessary as services are likely to be very busy today as are alternative Walk-in centres.

As the day progresses we will call patients who have booked GP appointments either today or in the very near future to advise on future arrangements.  In the meantime, we would ask patients to bear with us at this time and only call the practice if absolutely necessary.  As a temporary measure the practices will be seeing urgent patients only at alternative premises and we will let patients know where these are when we call.

Similarly for other patients with booked appointments that should have taken place today at Weybridge Hospital (for example physiotherapy), urgent appointments are being prioritised and again we will be contacting patients directly and re-arranging these at alternative premises.

In the meantime, we would like to thank all our partners, in health, social care, the local authority and the emergency services for their collective support on behalf of local residents and patients.

The latest update for patients can be found at http://www.nwsurreyccg.nhs.uk/news/Pages/Latest-update-on-services-following-Weybridge-fire.aspx 

A helpline has been set up: 0203 297 7252

For specific queries relating to community services provided by CSH: Surrey please email: ask.csh@nhs.net

Latest media statements giving further information, particularly for information relating to the two GP practices who were based in Weybridge be found here:  http://www.nwsurreyccg.nhs.uk/Pages/default.aspx

Latest updates can also be followed via our Twitter feed: @NWSurreyCCG