Local people with an interest in health services needed for paid Citizen Ambassador roles

24th November 2017

Local people with an interest in helping health and care bosses to improve services are being urged to come forward for seven new, part-time, paid roles.

Surrey’s health and care watchdog, Healthwatch Surrey, has created a unique opportunity for people to get actively involved in changing the way health and care services are designed and provided through newly created Citizen Ambassador roles.

Kate Scribbins, Healthwatch Surrey Chief Executive said:

“This is a unique opportunity created for people who may not normally give their input but can bring an independent perspective to help health and care professionals and other interested groups to redesign services with patients’ and carers’ needs right at their heart.

“No experience of working with the health service is needed – using services, an interest in changing how things are done and a willingness to contribute views as part of the team are more important to us than people who have done this sort of thing before.”

Citizen Ambassadors will receive a payment of £20 per hour for up to 10 hours a month and the seven roles are open to anyone able to use compassion and tenacity. Applications from adults at any life stage will be welcome; with or without caring responsibilities, working or not working.

Citizen Ambassadors will be fully supported by Healthwatch Surrey and work closely with clinicians and managers as part of the Surrey Heartlands Health and Care Partnership:

Dr Claire Fuller, a GP and Senior Responsible Officer for the Surrey Heartlands Health and Care Partnership, said:

“Surrey Heartlands is already receiving extensive national attention and praise for the ways in which we are involving our citizens in helping to design our work to improve health and social care provision.  The fact that Healthwatch Surrey is dealing with their recruitment and ongoing management will underline the independence of the Citizen Ambassadors who will be a valuable addition to the stakeholder and citizen overview of our seven clinical transformation programmes in the New Year.”

Each Citizen Ambassador will be contribute to the work of one of the following seven transformation programmes:

  • Urgent and emergency care, out of hospital care and primary care
  • Mental Health
  • Women and children’s services
  • Cardiovascular services
  • Musculoskeletal services
  • Cancer
  • Digital

Kate Scribbins, Healthwatch Surrey Chief Executive continued:

“We hope that a broad range of people come forward because it is important to us that we hear from people who do not ordinarily get involved in local services.

“This really is an exciting opportunity for seven positive and proactive individuals to make a genuine difference to the future of our local care services and NHS.”

Applications for the Citizen Ambassador roles will be open from 24th November to 15th December. More information and application details are available on Healthwatch Surrey website hwsurrey.dev.onpressidium.com/ca, via our Helpdesk on 0303 303 0023 (local rate) or text (SMS) 07852 787533.