Local Healthwatch come together to seek assurance from South East Coast Ambulance Trust

7th December 2015

On 4th December, four South East Healthwatch organisations met with the Chief Executive of South East Coast Ambulance service (SECAmb) in order to seek assurance for patients following recent media interest and claims over problems with their call handling pilot project between December 2014 and February 2015.


In an open and honest meeting, local Healthwatch felt that going forward, they have assurance from the Trust that there will be a platform for the patient voice to be heard.


Fran McCabe, Chair of Healthwatch Brighton & Hove talking on behalf of all the local Healthwatch said,


“We have assurance that going forward, SECAMb will be doing a lot more to ensure the patient experience is at the heart of how services are shaped and delivered, and we look forward to working more closely with the trust in the future.


“We would encourage anyone who has concerns about this or any other health and social care issue to get in touch with their local Healthwatch”


Contact Information for local Healthwatch:

Brighton & Hove – Tel: 01273 23 40 40, email: help@healthwatchbrightonandhove.co.uk

Surrey – Tel: 0303 303 0023, email: enquiries@healthwatchsurrey.co.uk

East Sussex – Tel: 0333 101 4007, email: enquiries@healthwatcheastsussex.co.uk

West Sussex – Tel: 0300 012 0122 email: helpdesk@healthwatchwestsussex.co.uk