Do you use local transport services? Make your voice count

22nd May 2015

Surrey County Council has launched a second consultation as part of its local transport review, giving residents the chance to have their say on proposed changes to bus services in West and East Surrey.

In an earlier consultation, which ran from October 2014 to February this year, over 6,800 residents and stakeholders had their say on the bus and community transport services that matter most to them. This feedback played an important part in the review, which aims to make vital savings while maintaining the services residents rely on most.

As part of the review, Surrey County Council has worked with bus operators to negotiate better contracts that will give better value for money. However, to make the required savings the council is now proposing some changes to bus services in West and East Surrey – have a look at this guide to the proposals for full details. If a bus service is not listed in the guide, no changes are proposed for this year.

If you’d like to give your feedback on the proposals, you have until Monday 8 June.

How to have your say:

  • Online at
  • By completing the paper questionnaire, available in libraries, local council offices and on buses in all areas of Surrey where there are proposed changes to services.
  • By phoning 0300 200 1003 (SMS: 07527 182 861) to request a copy of the questionnaire sent straight to your door, including in large print and easy read formats.

Please note: In the first consultation the council asked residents about the two extra concessions that it funds for some concessionary pass holders – free travel for disabled pass holders before 9.30am or after 11.00pm and free companion passes. The feedback was that these extra benefits are greatly valued, and as a result the council is notproposing any changes to these concessions.

Next steps

The council will consider all feedback from residents when drawing up the final proposals. On 23 June these proposals will be put to Cabinet, the council’s main decision making body, for its consideration. Any agreed changes to services will be widely communicated in early July and would come into effect from late August 2015.

Surrey County Council will be reviewing more local transport services in the coming two years, to ensure the necessary savings are made over the three year period of the review.