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Care Quality Commission announce Surrey and Borders inspection rating

England’s Chief Inspector of Hospitals has told Surrey and Borders Partnerships NHS Foundation Trust that it must make improvements to some services following an inspection by the Care Quality Commission.

Overall, the trust has been rated as Requires Improvement for providing safe and well led services, and rated Good for being caring, effective and responsive to people’s needs.

Full reports of the inspection including ratings for all core services are available.

The inspection has identified a number of areas for improvement including:

  • The trust must ensure that it has effective systems for reporting and learning from incidents.
  • The board must have a thorough oversight of incidents and complaints.
  • Medicine management must be safe throughout the trust.
  • The trust must ensure it complies with same sex accommodation guidance.
  • The seclusion policy must be updated to reflect the current Mental Health Act Code of Practice guidance.

The report identifies a number of areas of good practice including:

  • The specialist community child and adolescent mental health service (CAMHS) had developed an effective partnership with an independent patient-led organisation, the CAMHS Youth Advisors, which provides induction training to help staff understand the experience of patients, provides patient representatives on interview panels, and was consulted on the design of new buildings for children’s services.
  • The recent introduction of safe haven services in Aldershot and Woking provided an alternative to traditional out of hours crisis services. The services were set up as cafes, and provided walk-in support between during the evenings for those wishing face to face contact with qualified staff.

The full CQC press release can be viewed here


Fiona Edwards, Chief Executive of Surrey and Borders Partnership NHS Foundation Trust, said:

“I am really proud that 82% of our services were rated ‘Good’ against the individual domains and that seven out of nine core mental health and learning disability health services were overall rated as ‘Good’.

“The inspection has highlighted many examples of positive practice which demonstrate the fantastic work our services do to support the vulnerable people we serve.

This includes: our good waiting times and response times in our community services; how we involve young people in the design and development of our services; our high standards for physical healthcare in our mental health wards for older people – which were ‘as good as you would expect to see on a general ward’ – and how our community learning disability services work well with other agencies to provide joined-up support.

“We know we do not always get things right and we continually strive to make improvements. We know for example that we need to do more work to improve some of our residential social care homes for people with learning disabilities. We have made this a top priority and we are confident that since the inspections we have already addressed many of the concerns raised.”

The full press release can be viewed here