The Big Picture – Join the NHS conversation on health and care services in North West Surrey

25th September 2018

Re-thinking out of hospital services in North West Surrey – join our conversation

NHS North West Surrey CCG is working with local health and care partners to launch The Big Picture – a series of events for local people to join an open and honest discussion about the future of care delivered outside of hospital.

This follows our earlier commitment to engage the public across North West Surrey on our out of hospital and urgent care strategy.  Following this engagement we will be better placed to determine the services that will eventually go into the new healthcare facility at Weybridge.

The Big Picture campaign launches on Tuesday 2nd October with a drop-in event at The Ship Hotel in Weybridge (3pm – 8pm) with further roadshow style events planned in Woking and Staines (see below). There will be additional events scheduled for later in the autumn. These events will be an opportunity to describe the many different services that make up ‘out of hospital’ and ‘urgent’ care, and how these are changing and improving to provide more support for local people across the whole North West Surrey area.


We want to hear your thoughts and views to help us shape our thinking.

The majority of health and care support happens outside our main hospitals and we know the system isn’t working as well as it could.  Increased demand from a growing population, the changing needs of people living with long-term conditions such as diabetes and heart disease, and continual difficulties in recruiting the right staff are all putting pressure on our health and care system.  If we can improve local services and the way they work together we can help keep people well for longer and, at the same time, reduce the burden on some of our urgent and emergency services.

The ambition in North West Surrey is to offer a much more joined-up way of providing care and it is important that the people using our services, their carers and the general public are involved in open and honest discussion. We want to hear what you think about how we can improve and redesign services in the community, outside the main hospitals to ensure we keep people well for longer.

Importantly we will also be thinking about how we support NHS England’s recently published standards for Urgent Treatment Centres – this is the new name being given to all walk-in facilities such as Urgent Care Centres and Walk-in Centres which will improve and standardise how these services are provided.  As we have mentioned above, these discussions will also help to inform the services that eventually go into a new healthcare facility on the Weybridge site.

Once we have clearer plans for urgent care services across North West Surrey, we will want to engage the local community more closely around the new healthcare facility.  This will include a dedicated group to consider services and the look and feel/design for the new building.


How to get involved in The Big Picture

The details below outline how you can get involved with this unique opportunity to shape local out of hospital care. If you have any queries please email or call 01372 232475


The Big Picture – public events

Date and time Session Location
Tuesday 2 October  2018 -3pm-8pm Drop-in session Ship HotelMonument GreenWeybridgeKT13 8BQ
 Friday 5 October 2018 Public Display The Peacocks Shopping Centre Victoria Way Woking GU21 6GH
 Thursday 11 October 2018 Public Display Elmsleigh Shopping Centre 62 South Street Staines TW18 4QF 


To ensure we are able to speak with as many people as possible – please let us know when you plan to come along to the drop-in session on 2 October. You can register interest to attend at: or call 01372 232475.

Alternatively, details for these events will be available on the NHS North West Surrey CCG website.