The Big Picture – Join the NHS conversation on health and care services in North West Surrey – New Dates

31st October 2018

What’s important to you when you need care urgently?

Join one of the interactive workshops in Staines, Woking and Weybridge in November

If you live in North West Surrey you are invited to an interactive workshop to discuss how urgent care services could be improved for you.

Local health and care organisations want to hear your thoughts and experiences to help shape future services. These events are part of The Big Picture – an opportunity for local people to join an open and honest discussion about the future of care delivered outside of hospital.

How to get involved – November workshops

During these interactive workshops we will:

• Discuss what we mean by the term ‘urgent care’
• Ask you to share your experiences and how you decide what to do when you need care urgently
• Discuss what is important to you when you need this type of care
• Explore what else healthcare services could do to respond

Date/time Venue

Thursday 8 November

19:00 – 21:00 The Hythe Centre
36 Thorpe Road
TW20 8DL

Monday 26 November

19:00 – 21:00 H.G.Wells Centre
Church Street East
GU21 6HJ

Thursday 6 December

19:00 – 21:00 The Ship Hotel
Monument Green
70 High Street
KT13 8BQ

To help us manage venue capacity please register beforehand by visiting

Background – what’s this about?

The majority of health and care support happens outside our main hospitals and we know the system isn’t working as well as it could. Increased demand from a growing population, the changing needs of people living with long-term conditions such as diabetes and heart disease, and continual difficulties in recruiting the right staff are all putting pressure on our health and care system.

We have published a case for change – full version and summary version and produced a short film. These explain why change is needed and the emerging thinking around how we can support people to stay well for longer and reduce the burden on urgent and emergency services.

We are also thinking about how we support NHS England’s recently published standards for Urgent Treatment Centres – this is the new name being given to all walk-in facilities such as Urgent Care Centres and Walk-in Centres which will improve and standardise how these services are provided.

Please help us by sharing this information with your networks. You can also follow the conversation on Twitter and Facebook #BigPictureNWS.

Thank you for your continued support with involving local people in shaping the future of their health and care services.

If you have any queries please contact or call 01372 232450