Our news


New Report: My GP Journey

We regularly hear from local people that booking a GP appointment can be a struggle. But for people with specific needs, for example someone who has a long term condition or disability, or for whom…


Care homes significantly improve their activities for residents following Healthwatch Surrey report

As care homes across Surrey open for National Care Home Open Day (Friday 16th June), the local health and care champion has been encouraged by the positive response to their recent report criticising the lack…


We want to hear YOUR VIEWS on the new proposal for a combined NHS 111 and GP Out-of-Hours Service

About the event North West Surrey Clinical Commissioning Group (CCG), in partnership with East Surrey, Guildford and Waverley and Surrey Downs CCGs, are procuring a new, combined NHS 111 and GP Out-of-Hours service. They are launching an…


Healthwatch Surrey highlights life-saving work of mental health service described as “a lighthouse in a storm”

As the Safe Haven in Camberley closes its doors for the final time today (31 March), an independent health watchdog is calling for local NHS and social care leaders to provide clarity about the future…


Event 29th March: Your help needed to help shape future of hospital discharge and transfers in Surrey

Local residents who have recently been discharged from hospital are being asked to share their experience at the launch of a new health project on Thursday, March 29. Kent Surrey Sussex Patient Safety Collaborative (KSS…


Healthwatch Surrey hears about Safe Havens from service users

During 7 visits to Surrey Safe Havens, Healthwatch Surrey learnt that 54% of people discharged from inpatient mental health facilities did not have a discharge plan in place 76% of users we spoke to visited…


We’re recruiting for an Engagement Officer

Position Based: Guildford, Surrey Salary £22,281 to £24,712 per annum – Full time 37 hours per week (We also welcome applicants who may wish to have this role as a job share with part time…


Watchdog calls for improvement to activities for care home residents across county

An independent health watchdog is calling for Surrey County Council to act on the findings of a report which revealed variations in the activities available for elderly care home residents across the region. Healthwatch Surrey…


Healthwatch Surrey calls on citizens to take up leadership roles in the NHS

Healthwatch Surrey is calling on local citizens who care about the NHS to take up crucial patient leadership roles to support improvement of the quality and safety of health and social care in Surrey. In…


PALS Project: Improving access to NHS complaints advocacy and Healthwatch

Over the last year, we have been working with Patient Liaison Services in Surrey to help improve access to Independent Health Complaints Advocacy (IHCA) and Healthwatch Surrey. The attached report summarises the work that was…