Our news


My experience helping people speak up about health and social care

Surrey Heartlands Health and Care Partnership has been working with Healthwatch Surrey to create a programme of Citizen Ambassadors as a way to reach out to more people in the community. The NHS in Surrey,…


Faster improvements needed at Abraham Cowley Unit

There are serious problems with how the NHS in Surrey treats people with serious mental illness, a problem lacking public scrutiny, according to Healthwatch Surrey.   During a visit to a mental health hospital in…


Healthwatch Surrey comments on Hospital Discharge story for local media

A lack of NHS and social care in the community is the most common cause of people having to stay in hospital longer than they need to. It’s a problem that contributed to over 1,000…


Citizen Ambassador blogs – Out of Hospital

My name is Martin Edge; I have been a Citizen Ambassador for Healthwatch Surrey since the beginning of 2018. I have responsibility for Out of Hospital Care which encompasses Primary, Urgent and Emergency care. This…


Surrey patients not effectively involved in plans to change HIV and sexual health services by Surrey County Council and NHS England

Politicians at Surrey County Council have heard today how commissioners of recent changes to sexual health services in the county failed to effectively involve patients. The report from the Sexual Health Services Task Group was…


Healthwatch celebrates #NHS70 by recognising the doctors, nurses and care staff who go the extra mile

In the run up to the 70th anniversary of the NHS, we are joining in the celebrations with the launch of a new award to recognise the outstanding contributions of health and care staff towards…


Around half of Surrey patients not involved in their mental health care plan

The local independent watchdog for health and care has found around half of those using mental health services in Surrey or their carers have not been involved in planning their mental health care, despite this…


Citizen Ambassador Blogs – Women and Children’s

I’m Lucy Browne, and I am the Citizen Ambassador for women and children’s services in Surrey Heartlands. My role is to listen to the experiences and views of local women and their families about the…


Care homes need to do more to ensure residents get real choice at mealtimes

Healthwatch Surrey is calling on care homes to improve experiences of mealtimes by providing real choice and better opportunities for residents and families to give feedback, after it found that some residents were reluctant to…


We’ve moved offices, thanks to AnyVan Magic Moves!

Last Thursday saw the first office move for the Healthwatch Surrey team in 4 years and boy have we acquired “stuff”. Its great stuff, very useful stuff, but stuff that there was no chance that…