Keep yourself well this winter

Key messages this winter:

1)    Look out for friends and family who may be vulnerable to the cold and ensure they have access to warm food and drinks and are managing to heat their homes adequately.

2)    Try to maintain indoor temperatures to at least 18C, particularly if you are not mobile, have long term illness or are 65 or over.

3)    Stay tuned for weather forecasts, ensure you are stocked with food and medications in advance, have deliveries or ask a friend to help.

Useful contacts and websites

Healthwatch Surrey Helpdesk

Our Helpdesk is here to support and advise local people to:

  • Find and access NHS and social care services in Surrey
  • Share experiences of health and social care with Healthwatch Surrey
  • Navigate the complex health and social care system
  • Find local support groups
  • Get information about making a health or social care complaint.

The Helpdesk is available Monday – Thursday 9am – 5pm and Fridays 10am – 4:30pm excluding weekends and bank holidays.

Call: 0303 303 0023 (local rate)

Text (SMS): 07592 787 533


NHS 111 Service

Call 111 when it’s less urgent than 999.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. 111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. For more information about this service, please visit the NHS England website.

Safe Havens

The Safe Havens offer a friendly environment for anyone experiencing a mental health crisis to have an informal chat with a professional without needing to prebook an appointment or phone ahead. Full information about opening times and locations can be found by clicking here.


More than 11,000 volunteers across the UK and Ireland will be working shifts for the charity to ensure its helpline is open round the clock, even on Christmas Day and New Year’s Eve.

Anyone can contact Samaritans any time for free from any phone on 116 123. This number is free to call and will not show up on your phone bill. Or email or go to the Samaritans website to find details of your local branch where you can talk to one of the trained volunteers face to face.


Children and young people who require mental health support can visit Kooth for daily online counselling sessions which are available until 10pm every day. Kooth also offers 24/7 access to self-help materials and peer-to-peer support forums.

Healthy Surrey

Winter conditions can be seriously bad for our health, especially for older people, and those with long-term conditions. Healthy Surrey have compiled a list of tips and tricks for keeping well this winter. Please click here to be taken to their ‘Staying safe and well in winter’ page.

Stay Well This Winter

This is another great website that gives you plenty of advice of how to look after yourself and others this winter. Please click here to find out more.