Useful contacts and websites
Healthwatch Surrey Helpdesk
Our Helpdesk is here to support and advise local people to:
- Find and access NHS and social care services in Surrey
- Share experiences of health and social care with Healthwatch Surrey
- Navigate the complex health and social care system
- Find local support groups
- Get information about making a health or social care complaint.
The Helpdesk is available Monday – Thursday 9am – 5pm and Fridays 10am – 4:30pm excluding weekends and bank holidays.
Call: 0303 303 0023 (local rate)
Text (SMS): 07592 787 533
Healthy Surrey has lots of information about how you can help yourself and others to stay safe and well all year round, whatever the weather. Visit their website for health and wellbeing advice.
NHS 111 Service
Call 111 when it’s less urgent than 999.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. 111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. You can also access NHS 111 using your smartphone or laptop via 111.nhs.uk. For more information about this service, please visit the NHS England website.
Wellbeing Prescription is a free social prescribing service that can help you improve your health and wellbeing. Wellbeing advisors will meet with you to discuss your needs. They are able to provide expert advice and signpost you to services that can help you be healthier and happier. This includes services that can help you get active, lose weight, eat well, stop smoking, get a load off your chest and meet new people.
More than 11,000 volunteers across the UK and Ireland will be working shifts for the charity to ensure its helpline is open round the clock, even on Christmas Day and New Year’s Eve.
Anyone can contact Samaritans any time for free from any phone on 116 123. This number is free to call and will not show up on your phone bill. Or email firstname.lastname@example.org or go to the Samaritans website to find details of your local branch where you can talk to one of the trained volunteers face to face.
Children and young people who require mental health support can visit Kooth for daily online counselling sessions which are available until 10pm every day. Kooth also offers 24/7 access to self-help materials and peer-to-peer support forums.