Making a complaint

How to complain

We know that real change is needed to make the complaints system work for people. But we also know that there are people trying to make complaints or raise concerns today, and they can’t wait for reform. They need help now. So we have worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern.

You can find out more about what’s involved in making a complaint about a particular service and see what your next steps might be.

There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint.

How easy is it to complain about NHS services in Surrey?

Healthwatch Surrey has released a report about how easy it is to access online information about complaints to NHS services in Surrey.  You can download a copy below.

If you would like support from an Advocate to make a complaint, please click here to be taken to our Advocacy page.


The Complaints Maze