Healthwatch Surrey Helpdesk

Our Helpdesk is here to support and advise local people to:

  • Find and access NHS and social care services in Surrey
  • Share experiences of health and social care with Healthwatch Surrey
  • Navigate the complex health and social care system
  • Find local support groups
  • Get information about making a health or social care complaint.

The Helpdesk is available Monday – Thursday 9am – 5pm and Fridays 10am – 4:30pm excluding weekends and bank holidays.

Call: 0303 303 0023 (local rate)

Text (SMS): 07592 787 533

Email: enquiries@healthwatchsurrey.co.uk

How to complain

We know that real change is needed to make the complaints system work for people. But we also know that there are people trying to make complaints or raise concerns today, and they can’t wait for reform. They need help now. So we have worked with Citizens Advice to produce information on how to make an NHS or social care complaint or raise a concern.

You can find out more about what’s involved in making a complaint about a particular service and see what your next steps might be.

https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints

Local Citizens Advice

Advisors at your local Citizens Advice can provide support on issues relating to Debt, Welfare Benefits, Housing, Employment, Family and personal matters, Taxes, Consumer issues and Immigration and nationality.

Woking: Call 0300 330 1198 / 03444 111 444 for advice (charged the same as an 01 or 02 number) or complete this online form.

Reigate & Banstead: Call 03444 111 444 (TextRelay 03444 111 445) Calls cost 5p per minute from landlines. Calls from mobile phones will vary and may be considerably more. Or complete their online form.

Surrey Heath: You can email client@camberley.cabnet.org.uk, phone 03444 111 444for general advice or for local advice and support you can also telephone 01276 417900, (Monday to Thursday, 10am to 2pm).

Runnymede & Spelthorne: https://www.citizensadvice.org.uk/local/runnymede-spelthorne/contact-us/