Useful contacts and websites
Healthy Surrey provides self-care information, as well as signposting to local services available to you as a Surrey resident. Most services don’t require a referral, you can book an appointment yourself. Visit their website for health and wellbeing advice.
Surrey Information Point
Do you live in Surrey? Do you need to find out about care, community and health information and support available in your area? Look on Surrey Information Point for information on services, activities and organisations to support you, tips on benefit entitlement, help at home, health conditions, leisure information and much more.
NHS 111 Service
Call 111 when it’s less urgent than 999.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. 111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. You can also access NHS 111 using your smartphone or laptop via 111.nhs.uk. For more information about this service, please visit the NHS England website.
NHS Choices is the online ‘front door’ to the NHS. It is the country’s biggest health website and gives all the information you need to make choices about your health.
You can find information about hospitals, GPs and dentists and urgent care. As well as basic contact details, you can also find feedback from other people about what they think about these services.
It’s not just limited to NHS information. You can also find information about other services in your area (often provided by charities) that can help you with conditions from Alzheimer’s through to weight loss.
The Care Quality Commission (CQC) checks all hospitals, dentists, care homes and care services to see if they meet national standards. You can find out what they have to say about these services in your area by visiting their website.
Social care services
The CQC’s website has a complete directory of places where care is provided in England. It includes information about every hospital, care home, dentist and care home agency in England as well as other types of service like ambulances, prison care services and hospices.
The Social Care Institute for Excellence also has a tool which lets you search for care providers in particular locations.
If you need help from a dentist:
Contact your local dentist.
If you don’t have one, contact any local NHS dental surgery using the NHS website.
You will be given advice, or an appointment if necessary.
For urgent dental care, out of hours or at weekends, if it cannot wait, please call NHS 111 or use the NHS 111 online service.
For further advice on dental services and urgent dental hubs in Surrey, please contact our Helpdesk. Information on changes to dental services in Surrey can also be found on our Coronavirus information page
Surrey residents have continued to contact us about difficulty in finding an NHS dentist and getting the treatment they need, we have escalated their concerns locally and nationally. You can read what we are hearing about dentistry locally in Surrey, and Healthwatch England has published a national insight report on dentistry.
Most NHS treatment is free but there are still some costs you might need to pay. The NHS have provided a ‘help with health costs’ page; if you are ensure about eligibility for charge exemptions with health costs please click here to view the page. You can also speak to your local Citizens Advice.
Sexual health services
Sexual health or genitourinary medicine (GUM) clinics offer a range of services, including: testing and treatment for sexually transmitted infections (STIs) advice and information about sexual health, free condoms, contraception – including emergency contraception, such as the morning after pill.
If you need sexual health advice or help finding a clinic, please click here to be taken to the Healthy Surrey website.
Wellbeing Prescription is a free social prescribing service that can help you improve your health and wellbeing. Wellbeing advisors will meet with you to discuss your needs. They are able to provide expert advice and signpost you to services that can help you be healthier and happier. This includes services that can help you get active, lose weight, eat well, stop smoking, get a load off your chest and meet new people.
More than 11,000 volunteers across the UK and Ireland will be working shifts for the charity to ensure its helpline is open round the clock, even on Christmas Day and New Year’s Eve.
Anyone can contact Samaritans any time for free from any phone on 116 123. This number is free to call and will not show up on your phone bill. Or email firstname.lastname@example.org or go to the Samaritans website to find details of your local branch where you can talk to one of the trained volunteers face to face.
Children and young people who require mental health support can visit Kooth for daily online counselling sessions which are available until 10pm every day. Kooth also offers 24/7 access to self-help materials and peer-to-peer support forums.
Local charities and community groups in Surrey
Is someone you know struggling? See if they are eligible for extra support
Does your mum or dad seem to be struggling at home? It could be time to find out if they can get the extra help they need. Or perhaps you’re looking after someone full-time and it’s beginning to have a major impact on all areas of your life – health, relationships or work? Visit the Surrey County Council website to see if you are eligible for extra support.
It’s quick and easy to find support online
There are two online checklists – one to assess the needs of an adult who is struggling, and a carer’s checklist if you are looking after an adult. These will take only ten minutes to complete. They can be completed for yourself or on behalf of someone else.
There is also an online financial assessment to check if there is likely to be a charge for social care support. This takes twenty minutes to complete and you’ll need a recent bank statement to hand. You’ll have the option of either keeping the details and results to yourself for information only – or registering fully and sharing with Surrey County Council Adult Social Care.
So visit www.surreycc.gov.uk/adultsocialcareonline today to check whether you could get some extra help.