Within the experiences that people share with us, there is evidence to suggest that people with complex health issues and/or multiple services are not receiving joined-up care. Cooperation between agencies can be poor and advice contradictory.

The emergence of Integrated Care Systems in the NHS provides a new opportunity for services to be designed and delivered in a more joined up way.

We are currently conducting desk based research and talking to organisation in the health and social care system to understand where our unique insight can add most value.