Meet your Healthwatch Surrey team members.

The Healthwatch Surrey Team


Kate Scribbins - Chief Executive

My job is to provide leadership and direction to the Healthwatch Surrey team. I work with the staff team, the Board and Delivery Partners to achieve our strategic objectives, ensure we deliver on our contracts to a high standard, and work to ensure Healthwatch Surrey has a sustainable and growing future. An important part of my job is building constructive relationships with the many key stakeholders in health and social care in Surrey.


Lisa Sian - Chief Operating Officer

My role as Chief Operating Officer means I am responsible for managing volunteering, communications, engagement, administration and new business. I also oversee Board support, data protection, policies, training, finance, recruitment and HR. An important part of my role is to ensure the smooth running of the office and business day-to-day for the team. You can also find me out and about sharing the experiences we have gathered from the public with commissioners and the CQC. I am passionate and enthusiastic about spreading the word of the work we do every day to help shape and improve services for the people of Surrey.


Samantha Botsford - Evidence & Insight Officer

My role at Healthwatch Surrey is as an Evidence & Insight Officer. I manage our evidence database in order to collate intelligence and reports based on the experiences that we hear from local people. I also support our Citizens Advice Healthwatch Champions and the work of the Escalations Panel in order to share what we hear from local people.


Sarah Browne - Community Engagement Lead

I have been working at Healthwatch Surrey for over 3 years. My main responsibility is to plan and implement our Community Engagement strategy. I ensure that we hear from everyone across Surrey by using a coordinated and focused approach incorporating visiting GPs, hospitals, community providers, VCFS groups, social care and targeted outreach in every Surrey ICP.

I'm also project manager for the Community Cash Fund which is a fantastic initiative that awards successful applicants a grant for them to use to improve the health and wellbeing of community groups. I'm passionate about people and getting their voice heard and helping to improve outcomes for the future. Outside work, I am a busy mum to my two boys


Natalie Markall -Executive PA and Administration Officer

My name is Natalie and I am the Executive PA and Administration Officer for Healthwatch Surrey. Within my role, I have visited many health and social care services and met many citizens, hearing their experiences of health and social care services. One of the main aspects of my role is to assist our CEO, Operations Manager, team and Citizen Ambassador’s with administrative tasks including arranging and taking minutes for various meetings. I also work closely alongside our Operations Manager and Communications Officer to produce visuals for our reports and marketing campaigns as well as helping manage our website.


Tessa Weaver - Research Officer

My job is to make sure our research projects reflect the views, needs and experiences of local people, and that our work shapes health and social care services in Surrey. I identify key issues, gather evidence, analyse the information, and develop persuasive reports that influence decision makers and improve health and social care services in Surrey.


Adam Connelly - Insight & Engagement Officer

My role supports both our community engagement and insight gathering functions, ensuring that patients’ experiences are shared with those responsible for planning and delivering services. I work closely with our volunteers and various community groups to support the delivery of our community engagement strategy and work to empower the voices of those who are less well served by services or those who may face significant barriers to accessing the care they require.

I’m a passionate believer in the power of stories to change the world and I will endeavour to empower the people of Surrey to have their voices heard in shaping the future of their health and social care services.


Katharine Newman - Intelligence Officer

Hi, I am Katharine Newman, newly appointed Intelligence Officer with Kathryn Edwards. I’ve been with Healthwatch Surrey since September 2018, when I joined as as Outreach and Engagement Officer. I enjoyed this role, meeting the people of Surrey and working with some of our volunteers. In my new role, I will be collating insight from our database and other ‘soft’ intelligence sources to ensure that the team is up to date with what Surrey residents are telling us. At the moment I am doing this on a weekly basis due to the pandemic. I am creating a monthly report which will be shared with the volunteers, (as well as with commissioners and providers). I am also helping Kate Scribbins with reading the papers which she receives in preparation for the meetings that she attends!


Wendy Loosley-Admin Support Officer

In my role, I support Zoe Harris and all our great volunteers. I enjoy supporting the volunteer groups with their meetings; from venue organisation, minute taking to collating volunteer hours and expenses. Volunteers are vital to the work of Healthwatch Surrey. Without their support we could not cover the vast County of Surrey and ensure the patient’s voice is heard.


Julie Callin - Projects Officer

I am the Projects Officer and have been in post since April 2020. My role is to seek and develop new projects for Healthwatch Surrey CIC. I am also responsible for the Citizen Ambassador programme, working closely with Surrey Heartlands Integrated Care System, listening to and feeding back the service user voice in Cancer, Digital, Women and Childrens, Mental Health and Prevention Workstreams. Prior to this I was a Community Listener and Digital Citizen Ambassador with Healthwatch Surrey. I worked in the NHS as an Occupational Therapist and Clinical Manager for a number of years and over time I became increasingly passionate about hearing the patient journey and their involvement in the development and monitoring of services. I have been inspired how Healthwatch Surrey work as an independent champion by listening to, empowering and representing the public and service user voice.


Annum Malik - Digital Marketing Apprentice

Hi I’m Annum and I am the current Digital Marketing Apprentice at Healthwatch Surrey. My main role is to design, build and implement digital campaigns across our social media platforms which include Instagram, Facebook and our website. On these platforms, I support the team to push out our press releases and relevant Healthwatch Surrey and local health & social care news. Another part of my role is to support our engagement team to attend various Healthwatch Surrey engagements, and understand more about citizen’s experiences of health and social care services.