Our project work enables us to find out more about a particular issue or service and make recommendations for change or improvements.
Projects are based on themes that come from what people are telling us (through feedback on our website, through our helpdesk, attendance at our listening events etc); we take account of what we hear about most frequently and also whether what we hear is good or bad. These themes form our priority areas, and help us to focus our project resources on areas where we feel we can have the most impact for local people.
Each theme usually guides our work for three years, however we do have an annual review of whether our priorities still fit with what local people are saying. Our most recent review happened in November 2017. Take a look at the video below to find out a little more.