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Your local watchdog for health and social care

PALS Project: Improving access to NHS complaints advocacy and Healthwatch


Over the last year, we have been working with Patient Liaison Services in Surrey to help improve access to Independent Health Complaints Advocacy (IHCA) and Healthwatch Surrey. 

The attached report summarises the work that was completed as part of the project. This included:

  • Meetings with PALS staff and managers at the Acute, Mental Health and Community Hospitals and Providers
  • Observations made during visits to PALS offices
  • Web excercise on information accessibility

Next Steps

There will be a briefing and workshop held early in the new year with volunteers involved in the project. In this meeting, we will look at the findings so far and discuss what the next steps for Healthwatch Surrey might be able to do to help continue to raise awareness of Healthwatch Surrey and the Independent Complaints Service amongst providers of health and care in Surrey.


PALS project: final report PDF (381 KB)


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