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How to complain


We know that real change is needed to make the complaints system work for people. But we also know that there are people trying to make complaints or raise concerns today, and they can't wait for reform. They need help now.

So we have worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern.

You can find out more about what's involved in making a complaint about a particular service and see what your next steps might be.

There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint. You can also find links to complaints information for Surrey's NHS Trusts and Clinical Commisioning Groups below. 

How easy is it to complain about NHS services in Surrey?

Healthwatch Surrey has released a report about how easy it is to access online information about complaints to NHS services in Surrey.  You can download a copy below.

We will use this information, together with the latest report from Healthwatch England 'Suffering in Silence' to start a discussion with the public, service providers and their commissioners to help find the best way forward locally. 

Downloads

The Complaints Maze: How easy is it to make an NHS complaint in Surrey?

Contact Us

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Pop into any of the Citizens Advice in Surrey
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Telephone: 0303 303 0023 (local rate number)

Write to us (free):
Freepost RSYX-ETRE-CXBY
Healthwatch Surrey
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Burpham, Surrey
GU4 7HL.

Text (SMS): 07592 787533

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Email: enquiries@healthwatchsurrey.co.uk 

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